STEP 1

Find the seller of record

Open the receipt and identify the device app store or another named billing route.

STEP 2

Keep the order identifier

Save order number, purchase date, amount, currency, item and account friend code.

STEP 3

Describe the exact issue

Distinguish an unwanted purchase, duplicate charge, missing chips and unauthorised transaction.

STEP 4

Track both outcomes

A store refund and removal of credited virtual items can be separate records. Retain the final decision email.