STEP 1

Confirm payment status

Check whether the store marks the order paid, pending, cancelled or refunded.

STEP 2

Match the friend code

Verify that the open game profile is the account used when the order completed.

STEP 3

Check delivery steps

Restart once, inspect messages or claim panels, then record the unchanged chip balance.

STEP 4

Submit a complete ticket

Include order ID, friend code, device, time and product name while masking unrelated payment information.